{"id":7439,"date":"2026-01-22T12:21:07","date_gmt":"2026-01-22T12:21:07","guid":{"rendered":"https:\/\/marizdesign.pt\/resolucao-de-litigios\/"},"modified":"2026-03-05T15:01:04","modified_gmt":"2026-03-05T15:01:04","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/marizdesign.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"

[vc_row css=”.vc_custom_1616508668756{margin-bottom: 50px !important;}”][vc_column][vc_column_text css=”” el_class=”content_text_container responsive_text_align_justify”]<\/p>\n

Dear customer,<\/p>\n

The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, we have all the information so that you can exercise your right to complain to an official, third-party and impartial entity in the process, which will help you resolve the dispute in question. Therefore, if you are dissatisfied with the solution we have presented to resolve the situation, you can access this official website<\/a> and submit your complaint.<\/p>\n

Alternative Dispute Resolution Entities:<\/p>\n

In accordance with Law No. 144\/2015, of September 8, 2015, we disclose all Alternative Dispute Resolution Entities that can be contacted in case of a conflict with any service referenced on this website.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119630162{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7281″ img_size=”full” alignment=”center” css=”.vc_custom_1769095665504{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095493387{margin-bottom: 20px !important;}”]<\/p>\n

CIMAAL<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo do Algarve
\nwww.consumoalgarve.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616508987794{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119638689{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7283″ img_size=”full” alignment=”center” css=”.vc_custom_1769095675147{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095547895{margin-bottom: 20px !important;}”]<\/p>\n

CACRC<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo da Regi\u00e3o de Coimbra
\nwww.cacrc.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616508994491{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119646576{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7271″ img_size=”full” alignment=”center” css=”.vc_custom_1769095682939{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085278323{margin-bottom: 20px !important;}”]<\/p>\n

CICAP<\/h5>\n

Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto
\nwww.cicap.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119653044{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7279″ img_size=”full” alignment=”center” css=”.vc_custom_1769095688874{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095571934{margin-bottom: 20px !important;}”]<\/p>\n

TRIAVE<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo do Ave, T\u00e2mega e Sousa
\nwww.triave.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119664205{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7277″ img_size=”full” alignment=”center” css=”.vc_custom_1769095703807{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085303483{margin-bottom: 20px !important;}”]<\/p>\n

CNIACC<\/h5>\n

Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo
\nwww.cniacc.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119670324{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7269″ img_size=”full” alignment=”center” css=”.vc_custom_1769095711019{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085319734{margin-bottom: 20px !important;}”]<\/p>\n

CIAB<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
\nwww.ciab.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119676051{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7265″ img_size=”full” alignment=”center” css=”.vc_custom_1769095722492{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085332029{margin-bottom: 20px !important;}”]<\/p>\n

CACC-RAM<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo da RAM
\nwww.madeira.gov.pt\/cacc<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119682082{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7267″ img_size=”full” alignment=”center” css=”.vc_custom_1769095731139{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085342490{margin-bottom: 20px !important;}”]<\/p>\n

CACCL<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo de Lisboa
\nwww.centroarbitragemlisboa.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119687481{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7275″ img_size=”full” alignment=”center” css=”.vc_custom_1769095747558{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095594727{margin-bottom: 20px !important;}”]<\/p>\n

CIMPAS<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Seguros
\nwww.cimpas.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119693286{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7273″ img_size=”full” alignment=”center” css=”.vc_custom_1769095756766{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095639573{margin-bottom: 20px !important;}”]<\/p>\n

CIMARA<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo da Regi\u00e3o dos A\u00e7ores
\nwww.ocimara.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509266443{margin-top: 45px !important;}”][vc_column][vc_column_text css=””]<\/p>\n

FOR MORE INFORMATION, VISIT THE CONSUMER PORTAL:<\/b>
\nwww.consumidor.gov.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1616508668756{margin-bottom: 50px !important;}”][vc_column][vc_column_text css=”” el_class=”content_text_container responsive_text_align_justify”] Dear customer, The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, we have all the information so that you can exercise your right to complain to an official, third-party and impartial entity […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7439","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/pages\/7439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/comments?post=7439"}],"version-history":[{"count":4,"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/pages\/7439\/revisions"}],"predecessor-version":[{"id":7470,"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/pages\/7439\/revisions\/7470"}],"wp:attachment":[{"href":"https:\/\/marizdesign.pt\/en\/wp-json\/wp\/v2\/media?parent=7439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}